FAQs
Got Questions? We’ve Got Answers.
Find quick answers to common questions about flooring, renovations, repairs, property management, camper services, and more. We keep things straightforward—no fluff, just honest information about how we work and what to expect.
Don’t see your question? Just reach out. We’re here to help.
Common Questions
What services do you offer?
We handle everything from flooring installation and renovations to repairs, property management, and camper hauling/delivery. Check out our Homepage page for the full list, or reach out to ask if we handle your specific project.
Are you licensed and Insured?
We’re fully insured and currently pursuing our license. We follow all state licensing standards and codes to ensure quality work on every project.
Do you provide free estimates?
Yes. We offer free in-home consultations and estimates for all services.
Do you offer emergency services?
Yes, we offer emergency services between 5 PM and 9 PM, depending on technician availability. To request after-hours help, call or text 231-224-6490.
Please note: We do not answer calls after hours. You must leave a detailed voicemail explaining the situation so we can determine if it qualifies as an emergency. If it does, we’ll respond promptly via call or text to confirm details and dispatch a technician as soon as possible
How do you ensure the quality of your work?
We are committed to integrity and quality. All work meets licensing standards, and we conduct thorough inspections for customer satisfaction. We offer a satisfaction guarantee and encourage feedback to continuously improve our services.
What payment methods do you accept?
We accept cash, checks, credit cards, Venmo, Zelle, and online invoicing through Jobber. We prefer checks and cash—they avoid digital transaction fees, which means we can pass those savings directly to you.
Do you have a referral plan?
Yes! Refer a new customer who completes services and pays, and you get 10% off your next service. Valid for 12 months.
What happens when the weather affects my project?
We reschedule as close to the original date as possible and keep you updated on any changes. We prioritize getting your project done promptly.
What are your rates? Do you charge by the hour or per project?
Rates vary depending on the service. Some projects are hourly, others are project-based. We discuss pricing during your free consultation, so you know exactly what to expect—no surprises.
What is your availability? How soon can you start?
We work around your schedule when possible. For smaller services, we can often start quickly. Larger projects depend on our current workload. We keep flexible slots open for smaller jobs. Note: You don’t need to be home while we work.
Do you provide a written contract?
Yes. Every project starts with a detailed written estimate outlining scope of work, timeline, costs, and terms. Accepting the estimate means you’re entering into a written agreement.
Specific to the Project
Will you provide a detailed estimate?
Absolutely. We outline all costs, timeline based on project scope and our availability, and answer any questions before you commit.
What materials do you recommend for this job?
We recommend high-quality materials based on your budget, preferences, and project needs. We have established supplier relationships to ensure competitive pricing and timely delivery.
Do you handle all parts of the project, or will you subcontract any of the work?
We handle most projects with our skilled team. For specialized work that needs specific expertise, we partner with trusted contractors who meet our quality standards. If we feel a project isn’t the right fit for us, we’re upfront about it, and we’ll help point you toward someone who can handle it. Your project getting done right matters more than forcing a job that isn’t ours to do.
What steps will you take to protect my home during the project?
We take precautions such as zipper walls, drop cloths, covering furniture, ensuring proper ventilation, and maintaining cleanliness throughout. Your home and belongings are a top priority.
How do you handle unexpected issues or changes during the project?
We communicate openly. If something unexpected happens or you want changes, we discuss options, provide revised estimates if needed, and proceed only with your approval.
Communication and Payment
How will we communicate throughout the project?
We stay in touch via phone, text, email, or in-person—whatever works for you. Our preference is texting since both the office and team can see updates in real-time.
What is your preferred method of communication?
Text is best—keeps everyone on the same page., easy to navigate and refer back to. But we’re flexible and adapt to whatever you prefer.
What is the payment schedule like? Do you require a deposit?
For most projects, we ask for a deposit up front (covers materials). Larger projects may have weekly draws. Smaller jobs are paid upon completion. We’ll explain the schedule during your consultation.
Quality and Warranty
What kind of warranty or guarantee do you offer on your work?oject?
We stand behind our work with an 18-month labor warranty on our workmanship. This covers work performed by Wallet Friendly. If other contractors work on the project after us, the warranty applies only to our specific work. Many materials also come with manufacturer warranties, which we’ll provide details about.
Can you explain your process for quality control?
Our team follows strict standards throughout every project. We conduct regular inspections to ensure work meets industry best practices and your expectations.
What happens if there are problems after the project is completed?
Contact us, and we’ll address it promptly. Your satisfaction is what matters to us.
Camper Services
What camper services do you offer?
We handle camper hauling, delivery, and setup. Whether it’s basic transport or full preparation for immediate use, we work with rental platforms and private owners to ensure every delivery is smooth and on time.
How does camper hauling work?
Contact us with your camper location and destination. We’ll coordinate pickup, transport, and delivery—and can set it up ready-to-use if needed. We work with both rental companies and individual owners.
Can you deliver campers to any location?
We service the Greater Traverse City area and surrounding counties. For longer distances, contact us directly, and we’ll discuss options and pricing.
Do you offer setup services with delivery?
Yes! We can deliver a camper ready-to-use or just transport it. Discuss your needs when you contact us and we’ll provide a estimate.
How far in advance should I book camper hauling?
During peak season (spring/summer), book as early as possible. We fill up quickly. Off-season bookings are more flexible.
COMMERCIAL FLOORING
How often should I maintain my floors and what's included?
Maintenance schedules depend on your facility’s traffic and needs. We recommend anything from weekly to monthly care. Plans typically include floor buffing, waxing, VCT stripping and rewaxing, tile cleaning, and vinyl maintenance. During your free consultation, we’ll assess your space and recommend a tailored maintenance plan that fits your budget and business needs.
Do you work nights or weekends to minimize disruption?
Yes. We can schedule maintenance during off-hours to keep your business running smoothly. Discuss your preferred schedule when you reach out or during our assessment.
PROPERTY MANAGEMENT
What services do you offer for property management?
We handle routine inspections, maintenance, repairs, and seasonal upkeep for both residential homes and rental properties. Whether you’re a snowbird heading south or managing a rental, we keep your property in top shape.
What about seasonal properties and snowbirds?
We specialize in seasonal property care. We can handle pre-season inspections, winterization, spring inspections, and summer maintenance—whatever your schedule needs.
How does property management pricing work?
Pricing depends on property size, location, and service frequency. We discuss your specific needs during a consultation and provide a tailored estimate. No surprises, just straightforward pricing.
Can you handle tenant repairs and maintenance?
Yes. We work with landlords to handle tenant requests, emergency repairs, and routine maintenance. We’ll keep you informed every step.
Task Tackling
What services do you offer for property management?
Furniture assembly, TV mounting, hanging photos, changing knobs, small repairs—basically the jobs piling up that you’d rather not do yourself. If it fits our expertise and schedule, we can likely help.
Is there a minimum job?
No minimum. Whether it’s one quick task or several, we’re here to help.
How quickly can you get here?
Depends on our schedule, but we try to fit smaller tasks in quickly. Contact us, and we’ll let you know our availability.
Can you handle tenant repairs and maintenance?
Yes. We work with landlords to handle tenant requests, emergency repairs, and routine maintenance. We’ll keep you informed every step.
Get Started
Ready to Get Started?
Whether you need flooring, a renovation, repairs, property maintenance, or camper hauling, we’re here to help. Reach out today to discuss your project.
Service Area
Grand Traverse & Surrounding Areas: Emmet, Wexford, Kalkaska, Benzie, Manistee & Leelanau counties.
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